Shipping policy
1. Shipping Destinations
We ship to all countries within the European Union and to the United States.
2. Shipping Costs
Shipping costs will vary based on the destination and the size/weight of the order. The total shipping cost will be calculated and displayed at checkout.
3. Customs, Duties, and Taxes
All orders shipping to the United States may be subject to customs, duties, and taxes. The customer is responsible for all customs, duties, taxes, and fees levied by their respective government. We are not responsible for delays due to customs.
4. Processing Time
Orders are typically processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
5. Shipping Times
Shipping times vary depending on the destination:
- Within the European Union: 3-7 business days.
- To the United States: 7-15 business days.
Please note that these are estimated times and can vary due to factors outside of our control.
6. Shipping Carriers
The carrier used for your order will be communicated to you along with the tracking information.
7. Tracking Your Order
Once your order is shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
8. Lost or Damaged Shipments
We are not liable for any products damaged or lost during shipping. If your order is lost or damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
9. International Shipping Policies
For international shipping, we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
10. Contact Us
For more information about our shipping policies, please contact us at info@bagbuilds.com